Questions, setup or a channel check? Start here.
Choose real-time WhatsApp or Telegram support, or send a detailed enquiry directly to AIKAN Support by email.
WhatsApp +1 310 901 3536
For the fastest answer, include your chosen service, country, device model, preferred sports or channels, and a screenshot if you are troubleshooting.
Choose how to reach us
- WhatsApp+1 310 901 3536
- TelegramChat with @allop12
- Email enquirySend the secure form below
Send your enquiry your way.
Choose WhatsApp or Telegram, or submit the form to send your request directly to AIKAN Support by email—without opening your own email application.
- Plan and trial questions
- Device compatibility and setup
- Channel, sport or regional checks
- Existing customer assistance
Quick answers before you start.
How much is the trial?+
Essential is US$0.99 for a 24-hour trial. Elite is US$0.99 for a 48-hour trial. Choose your service and verify your email at checkout.
Which devices are supported?+
AIKAN works with many Samsung and LG Smart TVs, Fire TV, Android and iOS devices, Windows computers and compatible streaming players.
What picture quality is available?+
HD, Full HD and selected 4K sources are available. Actual quality depends on the source, plan, device, display and connection.
How fast should my internet be?+
As a guide, allow around 10 Mbps for HD, 20 Mbps for Full HD and 30 Mbps or more for selected 4K. A stable wired or strong 5 GHz connection is best.
Can I use more than one device?+
You can install the app on compatible devices, but standard subscriptions are for one active connection unless support confirms a multi-connection option.
Can you confirm a particular channel or event?+
Yes. Message support before subscribing with the channel, sport, event, country or language. Availability can change, so a current check is the best answer.
What should I send when something is not working?+
Send the device model, app name, a screenshot of the error, whether other channels work, your connection type and the time the issue started. Never post your login publicly.